Go Live in Days: A Practical Playbook for Launching a Saudi-Fluent Voice Agent
Jul 29, 2025
Launch Playbook, Customer Service, Sales Ops
A simple, step-by-step approach to launch quickly without chaos—so you can answer every call and prove value in week one.
Week 0: Prepare
Define goals (service vs. sales) and a “good call” checklist
Gather FAQs, price lists, and policies
Pick channels for summaries (email, WhatsApp, CRM)
Week 1: Configure & test
Connect number, set greetings, and tone lines
Upload knowledge base and vocabulary (our Saudi dialect words)
Run test calls; adjust intents and handover rules
Week 2: Soft launch
Start with limited hours or one line
Monitor summaries, recordings, and early analytics
Tighten prompts, tone, and appointment flows
Week 3: Scale
Add lines/campaigns
Publish a weekly dashboard
Lock security settings (roles, retention)
Tips
Keep humans in the loop for edge cases
Document “known good answers” per scenario
Review missed-call recovery every Friday