Security for Voice AI in KSA: Encryption, Roles, and Retention (Plain Language)
Sep 10, 2025
Security & Compliance, Saudi Market
A simple guide to keeping recordings, transcripts, and summaries safe—using encryption, role-based access, and retention settings aligned with Saudi policies.
Why security matters
Voice data is sensitive. Treat it with the same care you give CRM and billing systems.
1) Encryption in transit & at rest
Use TLS for transport and strong encryption for stored recordings, transcripts, and summaries.
2) Role-based access (least privilege)
Define who can listen, who can read transcripts, and who can export data. Review roles quarterly.
3) Retention windows (policy-aligned)
Set different retention for recordings vs. summaries. Keep only what you need, for as long as policy allows.
4) Audit & alerts
Log access to recordings and transcripts. Alert on bulk exports or unusual access patterns.
5) Deployment choices
Pick hosting options that align with enterprise and Saudi policy requirements.
Checklist
Encrypt everything (in transit/at rest)
Set roles and approvals
Configure retention per data type
Enable audit logs and alerts
Review quarterly